Effective 2026

Refund Policy

This Refund Policy applies to bookings and travel services arranged through AUI Luxury Tours at aui-luxurytours.com.

General Refund Principle

Refund eligibility depends on booking terms, provider policies, cancellation timing, payment method, and whether services have already been confirmed or used.

Provider-Dependent Refunds

Hotels, transport providers, tour operators, airlines, destination partners, and payment processors may apply their own refund, credit, or reschedule rules.

Cancellation Timing

Requests made closer to the travel date may have stricter limits because suppliers may already have reserved inventory, staff, vehicles, tickets, permits, or other services.

Payment Method & Processing Time

Approved refunds may be returned through the original payment method where possible. Processing time can vary by payment provider, bank, currency, and partner settlement timeline.

Non-Refundable Costs

Deposits, payment fees, issued tickets, permits, supplier penalties, administrative charges, or already-used services may be non-refundable depending on the booking terms.

How To Request Refund Support

For cancellation or refund support, contact asetutamainternasional@gmail.com or WhatsApp WA082339915920.